30-day money-back guarantee
If you're not satisfied with Ledger Premium, you can request a full refund within 30 days of your order date — no explanation required.
What's covered
- Your first Premium charge, monthly or annual, within 30 days of the order date.
- Renewal charges, where the request is made within 30 days of that renewal date.
- Charges you believe were made in error or without your authorization.
Premium includes a 7-day free trial. If you cancel before the trial ends you are never charged, so there is nothing to refund.
How to request a refund
Our payments are processed by Paddle, who act as Merchant of Record and handle all billing and returns. To request a refund:
- Go to paddle.net and look up your order using the email address you purchased with, or the order reference from your receipt.
- Submit a refund request for the transaction.
- Alternatively, email support@ledgerapplearning.com and we'll pass the request along on your behalf.
Processing time
Approved refunds are returned to the original payment method. Paddle typically processes them within a few business days, and your bank or card issuer may take a few days more to post the credit. Premium access ends once a refund is issued.
Cancelling instead of refunding
You can cancel your subscription at any time from the billing portal linked in your dashboard. Cancelling stops future charges and keeps your Premium access until the end of the period you've already paid for. See our Terms & Conditions for full subscription terms.
Questions
Email support@ledgerapplearning.com and we'll help. Paddle's own refund terms are available at paddle.com/legal/refund-policy.